項目名稱(chēng):Project Name: 編號: No. : :(全稱(chēng)) (Full name)
我代表廣東順達三鑫機電設備有限公司(投標單位名稱(chēng))為保證中標產(chǎn)品的質(zhì)量特作如下承諾:
On behalf of Guangdong Three xin Electromechanical Equipment Co., LTD. (Name of the bidder), I hereby make the following commitments to ensure the quality of the winning bid:
1.產(chǎn)品質(zhì)量要求(Product quality requirements)
本標書(shū)涉及的設備質(zhì)量保證條件的時(shí)間,為整機調試后24個(gè)月或設備到需方現場(chǎng)之日起28個(gè)月內,消耗品除外,以上日期以先到者為準。
The time of equipment quality assurance conditions mentioned in this bid shall be 24 months after the commissioning of the whole machine or 28 months from the date when the equipment arrives at the site of the Demander, except for consumables, whichever comes first.
2.服務(wù)體系與能力(Service system and capability)
由銷(xiāo)售經(jīng)理直接領(lǐng)導監督售后服務(wù)部。
The sales manager directly supervises the after-sales service department.
售后調度人員1名,負責接聽(tīng)客戶(hù)來(lái)電,派工,供方接到顧客通知后在半小時(shí)內答復,需來(lái)人處理的省內在4小時(shí)內到達需方現場(chǎng),24小時(shí)內修復。
After-sales scheduler 1, responsible for answering customer calls, dispatch, the supplier received the customer notice within half an hour to reply, need to deal with the province within 4 hours to arrive at the scene of the demander, repair within 24 hours.
售后服務(wù)部人員全部具備本公司產(chǎn)品的維修服務(wù)能力,對用戶(hù)及技術(shù)部反饋的問(wèn)題進(jìn)行現場(chǎng)的技術(shù)支持,并配有維修專(zhuān)用服務(wù)車(chē)輛。
After-sales service department personnel all have the company's product maintenance service capabilities, on-site technical support for users and technical department feedback problems, and equipped with special maintenance service vehicles.
設立客服專(zhuān)員,專(zhuān)門(mén)負責協(xié)調客戶(hù)服務(wù)事宜。
Set up a customer service specialist to coordinate customer service matters.
服務(wù)宗旨“顧客至上、服務(wù)至上、信譽(yù)至上、效率至上”
Service tenet "Customer first, service first, reputation first, efficiency first"
承諾人:(蓋章)廣東順達三鑫機電設備有限公司
Promisor: (seal) Guangdong Three xin Electromechanical Equipment Co., LTD